Welcome to Melody Music Store!
We are excited to have you as part of our team. This handbook explains the rules, expectations, and safety procedures we follow to make our store a great place to work and shop.
General Store Policies
- Be On Time: Arrive on time for your scheduled shift. If you are sick or can’t come in, call the manager as soon as possible.
- Keep the Store Clean: Tidy up displays, clean work areas, and return items to their proper places.
- Help Customers: Greet every customer with a smile. Be ready to answer questions or guide them to what they need.
- Learn About Products: Take time to learn about the instruments, accessories, and services we offer so you can assist customers better.
- Follow the Rules: Always follow store policies. If you are unsure about something, ask a manager.
Dress Code
- Wear neat and clean clothing, such as jeans or khakis and a polo shirt.
- Comfortable, closed-toe shoes are required.
- Avoid wearing clothing with large logos or offensive messages.
- Always wear your name tag while on duty.
Conduct and Expectations
- Be Respectful: Treat customers, coworkers, and managers with kindness and respect.
- Stay Focused: Avoid using personal phones during work hours unless it’s an emergency.
- Be Honest: Report mistakes or issues to a manager so they can be fixed quickly.
- Work as a Team: Help your coworkers whenever possible to keep the store running smoothly.
General Safety Rules:
- Keep walkways clear of boxes or clutter to avoid trips and falls.
- Handle instruments and equipment carefully to prevent damage or injury.
Fire Safety:
- Know where the fire extinguisher is located.
- If there’s a fire, follow the manager’s instructions to evacuate safely.
First Aid:
- The first aid kit is located in the break room. Use it for minor injuries.
- For serious injuries, notify a manager immediately and call 911 if necessary.
Severe Weather:
- In case of severe weather, like a tornado, go to the designated safe area (the stockroom).
- Wait for the manager to give the all-clear before returning to work.
Robbery Prevention:
- Stay calm and follow instructions if a robbery occurs. Do not try to stop the robber.
- Notify the manager and police as soon as it is safe to do so.
Acknowledgment
By signing below, you agree to follow the policies and procedures outlined in this handbook. If you have any questions, ask your manager at any time.
Employee Name: ____________________________
Signature: ________________________________
Date: _____________________________________
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